The Owners (hereafter ‘we/us’), trading as ‘The Inn West End’, submit below their terms and conditions relating to the provision of accommodation and other services at the premises (hereafter ‘The Inn’).

Bookings confirmation and Cancellations

All bookings will be considered definite when the deposit payment has been processed by us. This will usually be within 48 hours of receiving your booking and subsequently confirmed by telephone or booking confirmation email. We accept reservations up to 12 months in advance. Cancellations more than 14 days in advance will have a £10 administration charge incurred. Less than 14 days in advance the booking deposit will be forfeited.

Check-in / Check-out

Check-in is from 4pm. Latest check-in is 9pm. Please telephone us if you are running late and expect to arrive later than 9pm so that arrangements can be made to welcome you. We cannot guarantee access before 4pm but will facilitate early check-in should it be possible.

Check-out is by 11am. Later check-out may be possible; please discuss your individual requirements with staff at check-in.

Twin Bedding

One of our rooms is configured as two single beds, but can be zipped to provide a super-king bed. Please request this configuration in advance via the comments box in the booking process or by telephone so that it can be suitably prepared. If a request is not made, double configuration cannot be guaranteed.

Liabilities / Property

We do not accept liability for guests’ property at The Inn; all possessions, including vehicles, remain the responsibility of their owners at all times. We cannot accept any items for safekeeping. We advise guests to lock valuables in their room safe. Guests will be held liable for any damage they cause to The Inn or its property, including by their vehicles, pets, children or possessions. Exclusions to this liability will only be waived with the express agreement of a member of the management team. Credit card details are taken as a condition of booking in order to safeguard against theft and damage; deductions will be made in the event of items missing from rooms upon check-out.

Personal Requests

We do all that we can to facilitate guests’ personal requests, though do not guarantee that all can be met. Requests are best made in writing (preferably by email) or by speaking to a member of the management team.

Offers

All offers are subject to availability and are at management discretion.

Smoking

Please note that The Inn is fully non-smoking. Those wishing to smoke may do so outside buildings; ashtrays are provided for guest use. Those smoking in rooms may incur a cleaning charge equivalent to one night’s accommodation for the cleaning of curtains, linen, etc. We treat electronic cigarettes and similar devices as cigarettes; please do not use such devices within the main pub / restaurant building.

Internet Use

We offer broadband wireless internet access as well as broadband Ethernet (‘wired’) connectivity in our rooms. Cables are not supplied. A separate wireless internet network operates in the main pub / restaurant building. Please complete the access form in your internet browser to connect to these facilities or ask staff for the relevant password. Internet access is offered on the condition that it is used legally and responsibly.

Firearms

Those who wish to store shotguns in their rooms are asked to lock them in the safes provided and not to keep cartridges with their gun(s). Gun owners should consider storing the gun broken with one part in their car and one in the safe. We support responsible gun ownership and remind guests of their obligations under law to keep their guns secure at all times. We do not take any responsibility for firearms on the property.

Parking

Our car park has 35 spaces, though these cannot be reserved or guaranteed. Please be aware that the car park can become congested at peak times. Should you want an ‘out of hours’ arrival or departure, please park at the front of the pub, if possible, so as not to disturb our neighbours. The gated section of the car park may be locked between midnight and 8am.

Dogs

Dogs are welcome at The Inn, though remain the responsibility of their owners at all times. They are welcome in the bar area, though not in the restaurant. Two of our rooms are tiled and therefore suitable for overnight guests with dogs, subject to availability and a nightly dog charge. Please bring any doggy necessities with you as we do not supply food, bedding, etc.; we may be able to assist in emergencies only! Assistance dogs are exempt from these restrictions and are welcome in all areas and rooms. Staff will be happy to direct owners to nearby fields and woods for walks, as well as a small area on the property suitable for canine ablutions.

Children

The Inn is an adult-oriented establishment. Our rooms are intended to be occupied by adults, although older teenage children can potentially be accommodated by prior arrangement. Please call to discuss your individual requirements with an Owner.

Our standard restaurant / pub children’s policy is as follows: We regret that we do not accept children under 5 years old. Well-behaved older children are, however, welcome to dine with their families in the restaurant and choose from the main menu. Children are not permitted in the bar area at any time. Additionally, we do not permit prams, buggies, carry cots or similar items on the premises. Please note that parents will be asked to remove their children should their behaviour be a persistent disturbance to other diners.

Corkage

We do not permit guests to bring their own food or drinks to The Inn. The only two exceptions are celebration cakes (for which a small charge may be made if eaten in lieu of dessert) and wine purchased from our on-site wine shop. A corkage fee of £12 will be added for the consumption in the pub or restaurant of any bottle of wine purchased from the shop.

Those consuming their own food or drink on the property may incur a fee of £50 added to their bill, at management discretion.

Service Hours

Our restaurant opening hours are found on our website. Our bar is not available to guests outside of normal operating hours.

Privacy

We will not disclose your personal information, email address or contact details to any third parties. Information retained will only be used by us for our business use and to keep you informed of our news, services and offers. If you do not wish to receive such information, please inform a member of staff or opt-out by unsubscribing from our mailing list by using the button in the mailing list email footer.

We reserve the right to disclose your personal information if required to do so by law or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our business, employees, customers or the public.

Accessibility

We aim to be as accessible as possible for all our guests. Our rooms are all at ground level, with no steps to their entrances. One room is equipped with a range of enhancements which makes it especially suitable for guests with mobility issues. Please note that there is not necessarily a member of staff on the premises overnight and that there is no emergency alarm assistance system in operation. Whilst providing an emergency out-of-hours contact number, we do not offer routine mobility assistance or care provision to overnight guests.

The main pub / restaurant building is accessed by a pair of steps in the main porch. A small ramp is available for wheelchair users and staff are on-hand to assist with entry to the building. A disabled toilet is located next to the other toilets, near the open fire in the main building.

A large print version of our policies is available. Additionally, our staff are happy to assist any guest to access our policies in the most convenient way and to make the most of their time at The Inn.

Meal Bookings

When booking rooms, we cannot guarantee concurrent availability of the restaurant and bar at busy periods. Whilst every effort will be made to ensure that overnight guests can dine with us, this is subject to availability. To avoid disappointment, we advise those keen to dine with us to telephone us in advance to enquire about concurrent availability. You may then book a table and a room separately through our website booking processes.

We advise those intending to book a Weekend Dining Deal to telephone us to confirm availability before booking. Weekend Dining Deal guests should note that we will endeavour to book your restaurant table as soon as we receive your room booking confirmation. We will telephone or email you in order to confirm the table as part of your package.

Service Charge

Restaurant and bar bills accrued during guests' stay, if transferred to the room bill, are liable to incur an automatic 12.5% service charge, payable when the room bill is settled upon departure.

We reserve the right to alter any of these policies without notice. Any changes to policies will be updated to our website and affiliated websites and filed at the property. Guests are advised to refer back to this website to check for any changes prior to their stay at The Inn. Accessible versions of these policies can be obtained by contacting the Owners. Failure to adhere to these policies will be construed as a breach of contract, subject to civil proceedings and pursuit of losses.

Current version: 2.3 (amended 29th April 2015).

When checked and confirmed in conjunction with the registration process, the guest signature below confers agreement to the above terms and conditions.

Payment Policy

All bookings are subject to payment of a deposit equal to the cost of the first night’s stay. Deposit payments will be processed by us within 48 hours of receiving your booking.

We accept the following payment methods: Visa, MasterCard, Maestro, American Express. Bank transfer is possible by prior written arrangement with the Owners.

Our Weekend Dining Deals are formulated such that the cost of the first night’s stay is equal to the total cost of the deal, thus the total amount for these deals will be charged at the time of booking. Weekend Dining Deals include dinner at The Inn for both nights of their stay. If either dinner is not taken, the deal is invalidated. Standard room rates and à la carte menu pricing will apply.

Outstanding room balances and any restaurant / bar bills must be settled upon departure. All published rates may be subject to alteration without prior notice. All rates include VAT.

Cancellation Policy

We recognise that occasionally your plans can change. Should you wish to alter your booking in any way, please note that any cancellation or alteration must be in either written form (which can be an email to rooms@the-inn.co.uk) or in person with a member of the management team.

Cancellations received more than 14 days from arrival will have their deposit refunded in full, minus a £10 administration charge. Cancellations made within 14 days of arrival will, unfortunately, forfeit the full deposit.

In order to offset the risk of cancellation charges, we advise guests to consider purchasing an appropriate insurance policy which will cover this eventuality.